Returns & Replacements Policy

At STEM Nation Slime Shop, customer satisfaction is our top priority!

 

While we do not accept returns, we are committed to ensuring that you receive your products in perfect condition.

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If your order arrives damaged, is incorrect, or is lost in transit, we are happy to offer a free replacement.

 

Here's how it works:

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1. Damaged Items:
   If your slime or any part of your order arrives damaged, please reach out to us within 7 days of receiving your package. Be sure to include:

   • Your order number

   • Photos of the damaged product and packaging

2. Lost or Missing Orders:
   If your order doesn't arrive or certain items are missing, contact us within 14 days of the expected delivery date. We will send a replacement or assist with tracking down your package.

3. Incorrect Orders:
   If you've received the wrong item, notify us within 7 days of delivery with:

   • Your order number

   • A photo of the incorrect item We’ll promptly send the correct item to you at no additional cost.